EU Account Manager
SKANWEAR is a fast-growth and dynamic business. We employ people across 5 different countries globally and have customers in over 82. We offer clients tailored Arc & Flame Clothing & PPE solutions.
SKANWEAR as a pioneering business has an impressive portfolio of products and services designed to integrate seamlessly with our customers - saving lives and making people's lives easier and more comfortable from actual wearers through to commercial management.
- Position: EU Account Manager
- Location: Home-based
- Job Type: Full Time, Permanent
- Working Hours: Monday-Thursday (0730-1630), Friday (0730-1600)
- Salary: Mutually negotiated depending on candidate capabilities
- Reporting to: Ryan Bullock, Sales Manager
About the role:
To maintain and increase profitable business by developing both new customers and driving growth from existing customers. The Regional Account Manager will have responsibility for a number of existing accounts with clearly defined revenue targets.
Holding meaningful weekly calls and meetings with existing customers to drive forward engagement and support for their requirements.
Each RAM has a KPI target for sales revenue and weekly activity output.
Responsibilities:
- Deliver on region sales target.
- Plan and carry out Sales Calls and meetings to customers and prospective customers in accordance with current and new business targets.
- Keep the CRM system updated with all customer contact, planning, and setting forward calls and visits, and meticulously updating customer/prospect details as required.
- Understanding which accounts are ahead/behind MtD and YtD and ensuring we have clear activity plans to maximise customer revenue streams or recover underperforming accounts.
- Building and maintaining long-term relationships with customers including follow up after sales.
- Secure enquiries from customers and prospective customers and feedback to Internal Account Managers who will support with actions and execution.
- Work collaboratively with your colleagues across all departments.
- Maintain an accurate pipeline at all times ensuring opportunities are regularly updated throughout various customer interactions.
- Following up on enquiries where necessary and negotiating within guidelines to secure orders.
- Maintain active interest /involvement with prospects from initial enquiry through to on-boarding as a customer, focusing on keeping this time as short as possible.
- Promoting specific products when F2F to achieve ‘on the spot’ sales.
- Take part in company training programs to improve sales techniques and product knowledge.
- Feed up information on customer performance and issues to the Sales Manager – through regular weekly/bi-weekly check in sessions.
- Promote the use of SAFELINE with customers where possible to encourage their uptake of the system. Creating a positive customer experience and reducing sales admin long term.
- Ensuring that external or internal actions we must fulfil are completed in a timely manner and meet the expectations of the recipient. Keep our promises.
- It is important to gain and have a demonstrable understanding of our focus industries, our core customers (current & prospective) and the competitors relevant to our markets and regions.
About you:
- Proven B2B sales professional
- Experienced in using a CRM system desirable
- Experienced in interacting with a variety senior decision makers
- Passionate about service, with a strong ownership and accountability
- Comfortable working remotely from your own initiative
NOTICE: We are open to candidates who are looking for a change in job! E.g. engineers from within the energy, utility or associated industries that may be looking for a change.
Why you should join SKANWEAR:
You will be:
- Part of a high growth business boasting 97% staff retention
- Be part of a friendly diverse team who are passionate about saving lives
- Given opportunities for career progression
- Provided with high-tech mobile tools and CRM to minimise administration
- Competitive salary & 29 days holiday