Returns, exchanges and refunds

Return & Refund Policy

Thanks for shopping at Skanwear. If you are not entirely satisfied with your purchase, we're here to help.

Returns

We have a 28-day return policy, which means you have 28 days from the date of dispatch to request a return if the item is unworn.

We do not accept returns for branded and custom-made items. These items will only be accepted for return if the product is faulty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact:

Items sent back to us without first requesting a return will not be accepted. The customer will need to arrange the return at their own expense (unless the item is faulty) via their preferred courier.

Skanwear will not be responsible for returned item(s) until they have been received at Skanwear premises.

For any other return queries, please email:

Refunds

All returns for credit, refund, or exchange must be made within 28 days from the date of dispatch of the item (excluding items returned due to quality issues).

Goods will not be accepted back from the Customer without an official Skanwear Returns Authorisation document. These can be requested at any time by emailing:

You will need to provide the sales order reference number, item details, and the quantity of items in your return request.

Credit notes or refunds will be processed upon receipt of returned goods, where applicable, within 5 working days to allow time for the items to undergo the relevant quality checks.

Returned goods must be resalable, unused (excluding goods returned due to quality issues), and returned in their original packaging. Failure to meet these requirements may result in the return being refused and the refund not being processed.

Goods returned due to quality issues must still be returned to Skanwear in a reasonable condition.

Faulty Goods & Replacements

If you believe your product to be faulty contact us at:

to raise your concern. We will request images to assess the fault/defect before we agree to a return.

We will review each product in line with the guarantee.  If we find a genuine fault or defect in your item that should not be there based on normal use, then we will replace it for free. The Product Lifetime Guarantee does not apply for any specific set of time as each of our products have different expected product lifetime. For example, a highly technical insulated jacket will have a different expected product lifetime to a T-shirt, and other factors are taken into consideration like, condition, usage, and aftercare.

On some occasions we might ask for your item to be returned. Return your item in a clean condition as these will need to be handled by our Quality Control department. Include the returns note in your parcel for full order traceability.

Product Lifetime Guarantee

At SKANWEAR® every garment is engineered without compromise, using hand selected high-quality fabrics, advanced manufacturing technology, and expert craftsmanship to deliver reliable protection and performance.

To demonstrate our confidence in these high standards we offer a product guarantee for every single item's reasonable lifetime when cared for and used as intended.

Not only do we offer a product lifetime guarantee, but when you are ready to replace your SKANWEAR® product, we will take it back and recycle it responsibly ensuring the materials are diverted from landfill and given a new purpose.

Through our recycling process, the materials are transformed into new fibre solutions, helping to maximise their environmental value and support a more circular approach to protective clothing.

What our guarantee does not cover (not exclusive)

Our guarantee covers genuine manufacturing faults or defects only and does not cover normal wear and tear. To help clarify what this means, here is a few things that would not be covered:

• Wear and tear. Anything that is reaching or has reached the end of its serviceable life. For example, if a zip breaks on a heavily used item, it is usually down to wear and tear rather than a fault. 

• Accidental damage. This includes rips, cuts, scuffs, tears, abrasions, odours, and stains.

• Poor aftercare. Your product should be cared for and properly maintained. Washing instructions must be followed.

• Leaking waterproofs. Waterproofs that have reached or are close to the end of their serviceable life through use.

• Damage caused by alterations made to the garment or incorrect commercial laundering.

Contact Us

If you have any questions about returning your item, please contact: